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We're Here To Help
Whether you have questions about our mystery case files, escape room puzzle boxes, cipher decoding kits, your order, shipping, or anything else, our team is ready to assist you.
We aim to respond to all inquiries within 24 business hours.
Get In Touch
Email Us
For the fastest response, please contact us by email. Our support team is happy to help with product questions, order assistance, and general inquiries.
Email: support@secrettrace.com
Call or Text Us
Prefer to speak with someone directly? Feel free to reach out during our business hours.
Phone: (582) 227-4289
Mailing Address
For formal correspondence or return-related matters, please contact our support team first for assistance.
Crestmind (Hong Kong) Limited
SUITE 6503, 65/F, CENTRAL PLAZA, 18 HARBOUR ROAD, WAN CHAI, HONG KONG
Customer Support Hours
Our team is available to assist you during the following hours:
- Monday – Friday: 9:00 AM – 6:00 PM (EST)
- Saturday – Sunday: Closed